Terms & Conditions

Delivery

All of our products are shipped worldwide.

Items are usually sent via Royal Mail within 1-2 business days.

Typical delivery times are 5 to 12 days for locations outside the United Kingdom. The actual delivery time depends on the location and the local postal service.

Goods shipped outside the UK may be subject to customs duties and charges according to the rules of the destination country.

PLEASE BE AWARE THAT NOW THAT THE UK HAS LEFT THE EUROPEAN UNION YOU MAY BE LIABLE TO PAY IMPORT TAXES AND DUTIES

These are set and regulated by the destination country and we have no control over these charges. If you are unsure whether your order will be subject to such taxes please check with your local import office.

onyx origin is not liable for any additional import tax and or duty charges issued to you by your country's national import office. Such charges are issued by the country's national import office to the recipient and are not controlled by onyx orgin in any way.

Issues with your order/complaints

If your items do not match your original order, or if they are damaged during shipping, please send us an e-mail within 72hrs of receipt detailing any complaints about the order received to shop@onyxorigin.com, being sure to include your order number, name, delivery address and an photo of the item.

Payment methods

Payments are made via debit/charge and credit card. All payments are processed by Stripe (UK) and PayPal (UK).

Privacy policy

By using this website, you agree to the procedures described in this Privacy Policy. With regard to the protection of personal data, we ask you to familiarize yourself as to how we will use the personal data you provide. The procedures for the protection of personal data apply to this website only.

Privacy policy at onyxorigin.com

onyx origin operates e-shop at onyxorigin.com and fully respects the protection of your personal data. We process and use this only in accordance with the United Kingdom Data Protection Act (2018).

Personal data administrator

The administrator of the personal data in terms of national legislation is onyx origin. Your personal data is kept safe. Only authorized employees, intermediaries and suppliers (who themselves are bound and abide by these data protection rules) have access to this data.

Data collection

Our site’s pages can be viewed without the provision of any form of personal data. We collect personal data such as names, postal addresses, e-mail addresses, etc. only when provided voluntarily by our visitors. This data is for the sole purpose of implementation of the requested service, unless we obtain your express consent to use the data for any other specific purpose.

Cookies

The onyxorigin.com site may use cookies and tracking technology depending on the features it offers. The cookies and tracking technology are useful in collecting data such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. The cookies can also help visitors to personalise their experience while using the website. Personal data cannot be collected through cookies and other tracking technology, however, if you have previously provided personal data, some cookies may be linked to this data. The cookies can be shared with third parties, e.g. via Google Analytics.

Providing data

We reserve the right to share personal data with law enforcement authorities if required by law or in case of fraud protection or unauthorized transactions. No data whatsoever is passed on to third parties for marketing purposes.

Contact information for the protection of personal data

We will gladly answer any questions you might have regarding the processing and protection of your personal data. Send us an e-mail at info@onyxorigin.com